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CPI Security Residential Service Technician in Morrisville, North Carolina


We are looking for a Residential Service Technician who will service our current customers' security systems to ensure the issue is resolved in an accurate and timely manner. This is a fantastic opportunity to earn a great performance-based income, while providing a valuable service to our customers.

What’s In It For You

  • Competitive pay, and educational assistance

  • Hourly paid training, and 100% uncapped commission after training is completed

  • Great medical, dental, vision, short- & long-term disability and life insurance options

  • Company paid holidays, floating holiday and paid time off (PTO)

  • 401(k) plan with competitive company match

  • Company provided Vehicle

  • Company provided Iphone and IPad

  • Eligible for free monitored security system after 90 days

  • Paid Volunteer and Charitable Engagement Opportunities

  • Birthday and Work Anniversary Reward


  • Servicing residential security systems accurately and efficiently

  • Meeting or exceeding performance goals on a consistent basis

  • Performing walkthrough of home to determine the optimal system configuration, and to identify up-selling opportunities

  • Keeping the customer informed at all times of what the service process will entail, whether walls will need to be drilled in order to run wiring, etc.

  • Connecting in-home system up to our central monitoring system, activating system and performing customer demonstration

  • Maintaining good administrative responsibility by submitting billing and payroll paperwork in a timely and accurate manner

  • Ensuring the highest level of safety and responsibility in order to avoid injury, property damage or loss of unused materials

  • Providing exceptional customer service at all times

  • Consulting with management on any issues or concerns

  • Cleaning up work area thoroughly

  • Maintaining all company equipment, including truck, tools, inventory, etc.

  • Maintaining a professional appearance and demeanor at all times


  • High School diploma or equivalent; electronics/electrical/HVAC/technical training at trade school or community college, a plus

  • Good sales skills, particularly with strong up-selling and closing abilities

  • Mechanical aptitude

  • Strong customer service skills

  • Commitment to safety

  • Ability to work effectively both on an individual basis and as part of a team

  • Professional appearance and demeanor

  • High energy, fun and positive attitude

  • Schedule flexibility and the ability to work weekends

  • Thorough understanding of alarm systems (user interaction, troubleshooting, etc.) a plus

  • Alarm, cable installation, or telecom experience, a plus

  • Ability to pass criminal background check, DMV check and drug screen

Connect With Us!

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CPI Security does not discriminate against applicants on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age, veteran status, uniformed service member status, physical or mental disability, genetic information, or other protected status as defined by local, state, or federal law, as applicable.

Job Locations US-NC-Morrisville

ID 2021-1433

Category Technician

Type Full Time